Privacy policy

Thermomix Thailand Privacy Policy


This privacy policy sets out how Novamix Thailand Co., Ltd company number 0105560004510 with trading address  in 42/5 Soi Phatsana 2, Phra Khanong Nuea, Wattana, 10110, Bangkok, Thailand, we uses and protects any information that a user of its website you, provides or which it collects when its website is used.  Novamix Thailand Co.,Ltd  respects, and is committed to protecting, the privacy of every individual who visits its website.

Please read the policy carefully.  By continuing to use our site and by submitting personal data to us,

you are agreeing to the terms of this privacy policy.


We may collect and process the following information when you access the site when you

contact us, or when you register with us or purchase from us:

a)     Information about you that you give us when you complete the Contact Us form on our

website, including your name and title, your address, company details (if any) and contact

information such as your telephone number and email address;

b)     Information when you respond to offers or complete surveys that we may ask you about and

which we use for research purposes although you do not have to respond to them;

c)      Information we may collect with regard to your visits to our website or your calls to us,

including technical data regarding the internet protocol (IP) address used to connect your

computer to the internet, your login information to our site, browser details, operating system and

platform, the Uniform Resource Locators (URL) details, products you viewed or searched for,

page response times, download errors, lengths of visits to certain pages, page interaction

information, browsing methods and any phone number used to call us;

d)     Information we may receive from other sources if you use our other websites or other

services we provide. In this case, we will have informed you when we collected that data that it

may be shared internally and combined with data collected on this website.  We work closely with

business partners (including, for example, demonstrators, sub-contractors providing technical,

payment and delivery services,  analytics providers, search information providers and credit

reference agencies) and we may receive information about you from them.

We do not store credit card details and we rely entirely on our payment partners to provide

secure payment services for our customers.

In some cases, the information we collect does not identify you personally.  This is statistical data

about our users’ browsing actions and patterns, and does not identify any individual.


We may obtain information about your general internet usage and the usage of our website by

using a cookie file which is stored on your browser or the hard drive of your computer. Cookies

contain information that is transferred to your computer’s hard drive.  They help us to improve our

website and to deliver a better and more personalised service and some of the cookies we use

are essential for our website to operate. For detailed information on the cookies we use and the

purposes for which we use them please see our Cookie policy.


Any information you give us will be stored on our systems and may be processed and used by

us.  It may be transferred to, and stored at, a destination within the European Economic Area

(“EEA”) where our hosted servers are located.  It may also be transferred to, and stored outside

the EEA, and processed by staff operating outside the EEA who work for us or for one of our

business partners or suppliers.  Such staff maybe engaged in, among other things, the fulfilment

of your order, the processing of your payment details and the provision of services.  By

submitting your personal data, you agree to this transfer, storing or processing.  We will take all

reasonable steps to ensure that your personal data is treated securely and in accordance with

this privacy policy.

Your personal data will not be disclosed to any third parties except to our business partners that

assist us in providing our products and services to you, or as required by law.

We shall only use your payment card/account details in order to process your order and we shall

not disclose or share your payment card/account details with third parties except as set out in

this clause or as required by law.


We may use information held or received about you in the following ways:

a)     To improve our products, services and website, and ensure that content from our website is

presented in the most effective manner;

b)     To provide you with information, products or services that you request from us, and which

we feel may interest you where you have asked or consented to be contacted for such purposes;

c)      To carry out our obligations arising from any contracts entered into between you and us;

d)     To allow you to participate in interactive features of our service, when you choose to do so;

e)      To notify you about changes to our products and services;

f)        For our own market research purposes (for example to invite you to provide us with

feedback on our products and services);

g)     To administer our site and for internal operations including troubleshooting, security

purposes, data analysis, testing and statistical survey purposes;

h)      To combine it with other information we hold or receive about you, and use the combined

information for the purposes set out above.

If you do not want us to use your personal or company contact data for our marketing purposes

or to send you details about special offers, third parties or other information which we think may

be of interest to you please tick the relevant box situated on the form on which we collect your



We may disclose your personal data to third parties if:

a)     We sell or buy any business or assets, in which case we may disclose your personal data to

the prospective seller or buyer of such business or assets.

b)     If The Pinehill Partnership Limited or substantially all of its assets are acquired by a third

party, in which case personal data held by it about its customers will be one of the transferred


c)      If we are under a duty to disclose or share your personal data in order to comply with any

legal obligation, or to enforce or apply our terms and conditions, or to protect our rights and

property, or our safety and that of our customers and third parties. This includes exchanging

information with other companies and organisations for the purposes of fraud protection and

credit risk reduction.


We are committed to ensuring that your personal data is secure.  In order to prevent

unauthorised access, use or disclosure we have put in place suitable physical, electronic and

managerial procedures to safeguard and secure the information that we collect online.  Our

security technologies and procedures are regularly reviewed to ensure that they are up to date

and effective.

We will take all steps reasonably necessary to ensure that your personal data is treated securely

and in accordance with this privacy policy.

Information you provide to us is stored on our secure servers. Unfortunately, the transmission of

information via the internet is not completely secure.  While we will take reasonable steps to

protect your personal information, we cannot guarantee the security of any information

transmitted to our website; any transmission is at your own risk.

You must keep confidential any personal security codes and passwords that we may give you (or

that you choose) for your access to certain areas of the website, and comply with any

instructions that we may give you in order to keep such details confidential and safe.


You have the right to, at any time:

a)     Access the information we hold about you in accordance with the Data Protection Act 1998.

Any access request may be subject to a small fee to cover our costs;

b)     Ask for your information to be corrected or updated;

c)      Ask us to remove your information from our records;

d)     Tell us if you do not want us to use your information for our own direct marketing purposes.

We expressly do not pass your personal data on to third parties for direct marketing purposes.

To do this, you can tick the appropriate box on the form(s) we use to collect your information or

by contacting us via the Contact Us tab on the website.

Our website may, from time to time, contain links to and from the websites of our business

partners and other third party sites of interest.  If you follow a link to any of these websites, you

will have left our site and you should note that we do not have any control over such websites.

We do not accept any responsibility or liability for the protection and privacy of any information

you provide whilst visiting such sites. Please check the applicable privacy policies before you

submit any personal data to these websites.


We may occasionally update this privacy policy. We encourage you to periodically review this

privacy policy to stay informed about how we are using and protecting information that we collect.

Your continued use of the website constitutes your agreement to any updates that we may make.


If you would like to contact us about your information or this privacy policy, please contact us via

the Contact Us tab on the website.

For the purposes of the Data Protection Act 1998 (the Act), the data controller is Novamix Thailand Co., Ltd, with registered company number 0105560004510 and with trading address 42/5 Soi Phatsana 2, Phra Khanong Nuea, Wattana, 10110, Bangkok, Thailand.